1300 and 1800 Numbers and The Do Not Call Register

Can you place a 1300 or 1800 number on to the Do Not Call Register?

The answer is YES and NO, based on what types of numbers can be registered and the definition of when you can register a number for the list. To be eligible, the number must be used primarily for domestic use or be a telephone line that is exclusively maintained for the transmission of incoming and outgoing faxes. Of course this definition extends to emergency numbers and numbers used by government bodies but we figured our readers were more of the small business type!

So, let’s break that down a little further to help explain the answer.

A 1300 or 1800 number is generally always activated for a business right so it would be pretty difficult to argue that the number is for “domestic use” any way you look at it. Based on that, you cannot register the 1300 or 1800. The register is designed to stop those annoying phone calls that invade your personal space. Businesses are still open slather, well in terms of phone calls that is.

Fax spammers however, are different. If your 1300 or 1800 is a fax line and you are receiving spam faxes to it then yes you can register the number. We suggest that you also consider the answer point of your 1300 or 1800 as well. So obtain the actual fax line or virtual fax to email service for that matter, and lodge that on the register at the same time. This way all bases are covered and fax spamming will stop.

Registering a number does not guarantee you will not be hounded with spam faxes completely. Some organisations are still permitted to contact numbers that are on the register. These organisations include charities, marketing surveys, political candidates completing surveys, educational bodies and religious organisations. They are still monitored in terms of how they contact that number by any industry standards put in place by the ACMA but it does stop the contact being made.

It takes 30 days for the number/s to be on the register officially in terms of all telemarketing and fax spamming stopping to your number. The telemarketers and fax spammers have the responsibility of ensuring they see the updates to the register and cease using your number for their outgoing marketing or calling. If they don’t, there are some major fines that will be enforced depending on the case. A Queensland based company, FHT Travel was fined $120,000 for calling 12000 phone numbers that were on the register so it is not something businesses want to mess with.

Where to lodge a number on the Do Not Call Register
The governing body of the register – ACMA