Diverting My Business Line or Home Line Answer Point

We have been asked by a few customers this week, whether they can have control over diverting their home phone line or business phone line which is the answer point for their 1300 or 1800 number.

So, they want the 1300 or 1800 number to simply land all calls to their fixed line and then they want the control of diverting their land line when they go out of the office or are busy with another call. This all of course can be done on the 1300 or 1800 number but you can also choose to do it yourself. Why?

– Perhaps you get free calls to your mobile from your fixed line because you have a plan with your carrier,
– It provides more flexible control for the business owner, they can set and change whenever they want to.

So what will need to be done from the customer’s side?
Basically they will be setting a physical line diversion on the fixed line and it is a function built in to all Telstra fixed lines. If the call diversion function is not currently active, you will need to contact Telstra and add the function.

Once that is done you can simply pick up the handset on the fixed line and set a series of call diversions depending on what you want to achieve. The different types of call diversions include;

– Immediate call fwd for all calls,
– Diverting Calls on Busy or No Answer after a certain time,
– Choosing selected callers to be diverted and/or,
– Diverting calls by time of day.

Each of the types of diversions have their own key press code, for example immediate call forwarding is done with a *21 key press function. All of the different types of diversions can also be removed with a simply key press entry and the user can also check the status of diversions as well.

You can choose to have all of the diversions or a mix of the ones that you require for your business. It allows full control and management of calls when you cannot accept them yourself at that phone line.

The service itself is free of charge but you should consider any call charges that are instigated when you place that diversion function on your fixed line, for example if you divert to a mobile that is not part of a free call plan, then you may have to pay call charges for any calls diverted to that mobile.

The Telstra document that explains all of the different types of call diversion functions can be found within Ozetel’s descriptive website.

Remember, all of these functions can be done directly on your 1300 or 1800 number service but if you require control or may get cheaper call charges by doing it yourself, then this Telstra function may be the way to go! Good luck!