So can calls coming from faxes come through 1300 or 1800 numbers?
Yes, absolutely, the 1300 and 1800 number networks are intelligent enough to accept both phone and fax signals. They can deal with each and ensure the user receives calls to the correct device or network.
Often, a business will activate a 1300 number for phone and a separate one for fax. They will have the phone 1300 number land to their office landline or mobile phone and have the fax 1300 number land to their fax machine. Alternatively of course, the business can choose to land the fax 1300 number to a virtual fax, or service called a fax to email.
The 1300 or 1800 number is termed as a “shadow” number in that when called, it has a command telling the network where to land the call. It can be landed to any available line including virtual faxes. These fax to email services have an identity of course because they have their phone number. They can be called directly or they can be used as an answer point for 1300, 1800 numbers.
The benefit of setting up your business communications this way is that you present a larger, professional picture to your market. Having a 1300 number for your phone number but then just a normal phone number for fax really has shown to show weakness in a business model. Finishing off the set up with an additional 1300 number has shown that your market will see your business as a more complete, professional organisation.
Business owners could also choose to use a combination of one 1300 number and one 1800 number. If it is important for the business to be seen as a “free” phone call for their clients then they could activate a 1800 number for the phone line and a 1300 number could be the fax line. Either way, the fax signal will be accepted by the 1300 or 1800 network.